FREQUENTLY ASKED QUESTIONS

1. Who are we?   

Winner Takes All Sdn Bhd (WTA) is the official license holder for the Real Madrid Foundation (RMF) Football Program in Malaysia. For more information, please visit our website.   

 

2. Who can join?   

• Boys and girls of all abilities aged 5 to 17 years are welcome to join.   

• In compliance with applicable regulations, the RMF Football Program in Malaysia cannot accept players who are 18 years or older.   

• If you wish to enroll and will turn 18 during the program term, please contact our management team for further guidance.   

 

3. Where are we located?   

• Training sessions are held at the International School of Kuala Lumpur (ISKL), our collaboration partner under their Community Sports Program. 

• https://maps.app.goo.gl/FfPGmUSLoxbqgQLv7  

 

4. Who are the coaches?   

Our Head Coach is from the Real Madrid Foundation (Spain) who designs and oversees all training sessions. 

 

5. What is the official uniform?   

• All participants must purchase the official Real Madrid Foundation Football Program Malaysia training kit, including an RMF Adidas jersey, shorts, and socks.   

• The kit can be collected on Orientation Day before the first class. Payment must be made in person via debit or credit card.   

 

6. What type of footwear is required?   

• Our football pitch is a world-class astroturf field. Metal-studded boots are not allowed.   

• For indoor training during bad weather, players must wear non-marking sole shoes.   

• Further details on the required footwear for the astroturf and indoor areas will be provided before the program starts.   

 

7. What should I bring to training?   

• Astroturf football boots (no metal studs)   

• Futsal shoes (for indoor training)   

• Shin guards

• A personal water bottle   

• Light snacks   

• Sunscreen (as needed) 

• Full training kit (jersey, shorts, socks)   

 

8. When should I arrive for training?   

Please arrive no earlier than 10 minutes before the session begins and plan to depart within a reasonable time after your session ends. 

 

9. What if I cannot attend a session?   

• If you cannot attend due to unforeseen circumstances or illness, please notify the coaches or management at least 24 hours in advance via email at rmfmalaysia@drmgroup.com.my.   

• A replacement class may be arranged, subject to availability.   

 

10. How do I sign up for the Football Program?   

Registration is on a first-come, first-served basis. Complete the registration form and make the payment online via our website (http://www.rmfmalaysia.com). You will receive a confirmation email once the registration and payment are processed.  Further information will also be provided in a timely manner.  

 

11. How do I make an online payment?   

Payments can be made online through our website during registration. We accept credit and debit cards. For payment issues, please contact us at rmfmalaysia@drmgroup.com.my.   

 

12. How are practice groups formed, and can I be with my friends?   

• Players are grouped by age and skill level. During registration, you will be asked to provide this information, and the coach will assess the player during the initial classes.   

• You may join the program with friends, but players are grouped by age and skill level. Specific placement requests are discouraged. If any interference by parents disrupts the program's harmony, the child may be asked to leave, and no refund will be provided.   

 

13. What happens in case of bad weather?   

• Football is an outdoor sport, and sessions may be affected by bad weather.   

• If the lightning siren is activated, all sessions will stop immediately. Training may resume indoors, and students must change to indoor shoes.   

• If it rains, training continues outdoors or indoors based on the coach's discretion.   

• If indoor courts are unavailable:   

• If less than 35 minutes of the session was completed before being halted, a Rain Check card for a replacement class will be issued, valid until the end of the current term.   

• If more than 35 minutes were completed, no replacement will be given.   

• Classes will only be cancelled if specifically informed by the coaches or management.   

 

14. Can parents watch the training?   

Parents are welcome to watch from designated areas. However, excessive interference is not allowed as it disrupts the experience for everyone involved. Feedback is welcome, but all decisions regarding training and program organization are made by the coaches and organizers. Disruptive behaviour may result in the parent and their child being asked to leave or banned from attending the program with no refunds.   

 

15. What happens if my child gets injured during training?   

• Injuries may occur as football is a contact sport. Parents should carefully consider enrolling their child if they are concerned about the risks.   

• If an injury occurs, the player will receive immediate attention, and if necessary, the parent or guardian will be contacted. In case of a severe injury, the player will be taken to a hospital at the coach’s discretion.   

• The RMF Football Program covers all participants with Public Liability and Personal Accident insurance. We also recommend everyone to take additional personal insurance coverage.   

• A health statement confirming the child's fitness for sports must be signed by all parents/guardians.   

• Please read the Terms & Conditions for further information. 

​

16. What is the cancellation policy (October – December 2024)?   

• All passes are personal, non-transferable, and non-refundable.   

• Unused portions and no-shows are not replaceable or refundable unless otherwise stated.   

 

 Training Passes 

 

1. What does the Trial Pass include?   

The Trial Pass includes two trial classes to be used within two consecutive weeks. It can only be purchased once per customer and must be pre-booked. The official RMF Football Program Malaysia jersey kit is not required for trial sessions.   

 

2. How do I convert a Trial Pass to a Term Pass?   

You may convert a Trial Pass to a Term Pass. The Trial Pass fee will be refunded upon purchasing the Term Pass. However, the Term Pass must be purchased by the Sunday following the second trial session.   

Note: To maximize the Trial Pass, schedule your trial classes in the second-to-last week of the month, so your Term Pass can start at the beginning of the following month.   

 

3. What is a Term Pass?   

A Term Pass allows players to attend training once a week for the duration of the term.  This is a mandatory pass for regular participation in the football program that also qualifies you to purchase the 10-session Pass.  

 

4. What is a Term?   

A Term is three months of a calendar year or season. One calendar year/season has four terms:   

• Term 1: January – March   

• Term 2: April – June   

• Term 3: July – September   

• Term 4: October – December   

 

5. When is the best time to start a Term Pass? 

It is advisable to start a Term Pass at the beginning of the term. For the 2024 season, that date is October 6th, 2024.   

 

6. What is the 10-Session Pass?   

• The 10-Session Pass is an add-on to the mandatory Term Pass, allowing players to attend additional training sessions beyond their Preferred Training Day (PTD).   

• It can only be used with an active Term Pass.   

• It can be used to book Additional Training Days (ATDs), subject to availability.   

• ATDs must be pre-booked, and players should maintain a consistent schedule.   

• It is valid for six months unless stated otherwise.   

• Non-transferable and must be used by the same player.   

 

7. What is a Preferred Training Day (PTD)?   

Upon purchasing a Term Pass, players must select a day of the week for training throughout the term. For example, if you choose Mondays at 6:30 PM, you will attend Monday classes for the entire term unless there is a valid reason for change and such change is notified and approved by management, subject to availability.  

 

8. What are Additional Training Days (ATDs)?   

If you wish to train more than once a week, you can purchase the 10-Session Pass. Like the Term Pass, you will select the additional days for training, which will be fixed for the term duration. For example, if you choose Mondays as your PTD but decide to train more, you can use the 10-Session Pass to add Wednesdays and Fridays as your ATDs. Note: You must have an active Term Pass to purchase and use the 10-session Pass.